Frequently Asked Questions
Don't understand something? We'll help you answer all your questions!
Landlords don't know how to use electronic payments?
We provide multiple payment methods including bank transfers, credit cards, etc., ensuring landlords can easily receive rent.
How is the exchange rate calculated when paying rent in RMB?
We calculate based on real-time exchange rates, ensuring fair and transparent rates, with all fees clearly listed.
What if I want to cancel a transaction?
You can cancel anytime before the transaction is completed. If a refund is needed after completion, we'll handle it based on the specific situation.
How do you ensure data and smart contract security?
We use industry-standard encryption and security measures to protect your data and smart contract security.
What payment methods are supported?
We support multiple payment methods including bank transfers, credit cards, etc., making it easy for landlords to receive rent.
Can non-tenants help pay rent?
Yes! Just declare the relationship, and friends and family can help pay rent. Very flexible.
What if my credit card limit is not enough?
We can help you split the rent across several cards, so you don't have to worry about insufficient funds, and there are rebates.
How do I contact customer service?
We have dedicated customer service, quick replies, clear explanations, no perfunctory answers, and very sincere!
What are the benefits of inviting friends?
Invite friends and family to register and get a 20% service fee discount coupon, no limit! The more you invite, the more you earn.
Can the elderly use it?
Housipaya's interface is very easy to use, even the elderly can operate it, no confusion, rental records are clear at a glance.